With this service, Emetrix retains a backup copy of your registration code, for a period of a year, should you need it again in the event of loss, a computer crash, virus, etc. The Registration Backup Service is offered by Emetrix which backs up your registration information. When I placed order via Emetrix platform, I found that I was charged for Registration Backup Service. Please write to us at and please enclose your order information (such as Order ID, E-mail address and name you used when you purchased etc.) so we can track your account in our database. I lost my license code, can you send it again? You need to re-register after you re-install the software. Do I need to re-register after I re-install the software? Use the same registration information you were given with to register the full version. And then download the version you purchased from our website at or use the CD you purchased to install it on your new one. Uninstall the software from your old computer. I’ve acquired a new computer, am I able to use my mediAvatar software with the new computer? from Basic to Ultimate version), a software upgrade fee is charged. What's your Upgrade Policy?īeing a registered user of mediAvatar Software Studio, software you purchased are automatically updated of tweaks and minor changes - free of charge. Please note that they are completely two different products and get different license code for each. There are Windows and Mac versions, you might have ordered the other version for your system. License code is for another version, but you used it to register for a higher version.ģ. Make sure there are no spaces in between, before or after the code.Ģ. Copy and paste the license code to avoid errors. There are several possible reasons for the failed registration.ġ. I entered the license code you sent me, but the software said "Registration info is invalid". Note: since the license code is case and alphanumeric-sensitive, please COPY and PASTE the code, make sure there are no spaces in between, before or after the code. How to register my software?īy the Help Menu, click "Enter License Code.” enter your name and license code in the corresponding box to finish the registration. Please contact us immediately so we can cancel the purchase. If I don't need the CD but purchased it by accident, what should I do? Just don’t forget to register the software to use the full version. You can begin using the downloaded version right away. Do I have to wait for the CD to begin using the software? If you have any questions regarding CD-ROM, please contact our agent Emetrix at to get quick assistance. If you live outside the US, you will receive the disc within one month. If you live in the US, you are supposed to receive the CD within a week. You need to pay an extra $9.95 for each disc you order. When you order our product, you can check the option "Add a CD-ROM". You have to place your order via Emetrix platform. If I want a CD-ROM of the software, what should I do? You provided an invalid e-mail address when you ordered the software. Your e-mail service provider might reject e-mails sent from unknown senders.ģ. Check your SPAM folder - our e-mail might have been sent to your SPAM folder.Ģ. Please Why didn’t I receive the license code, it’s already been several hours after my purchase.ġ. Note: Please provide valid Email address when you fill the order form. However, sometimes you won’t receive it for some reasons (for the details, please see below). Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase. How to purchase your product and how long will I receive the license code after I complete the purchase?įind the product you need on our website. Ignore it by clicking the “Later” button, install it and you’ll have the trial version. When you perform the conversion, a registration request window will pop up. How can I get the free trial version of the software?ĭownload the software you want from our website and install it. But in most cases you'll get our response within a few hours if not immediately. Generally, we'll reply to you within 12 hours except for weekends or holidays due to the time difference. How long until I get a response from your Sales or Support Team?
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